Razer Kraken Headset Right Side Not Working: A Frustrating Experience

If you're experiencing issues with your Razer Kraken headset, particularly with the right side not producing sound, you're not alone. Many users have reported similar problems, and it's essential to understand that this issue is often related to software compatibility rather than a hardware problem.

One common misconception is that the 7.1 Surround Sound feature is available on all Razer Kraken headsets, but this is not entirely true. The 7.1 Surround Sound feature is only available on newer versions of the headset, specifically the Kraken X. If you're using an older model, such as the Kraken 2019 or Blackshark V2 X, you won't be able to utilize this feature.

The issue I'm experiencing with my Razer Kraken TE is that it produces sound, but it doesn't utilize the 7.1 Surround Sound feature of the software. I've tried testing another non-Razer 3.5mm headset with 7.1 Surround Sound, and it works as expected. However, when I plug in my Kraken TE, the 7.1 Surround Sound option is greyed out.

Another issue I'm facing is that both the 7.1 Surround Sound and Spatial Audio App functions are greyed out on my Synapse 3 software. I've tried troubleshooting these issues for nearly three days, reading every Reddit thread and watching every YouTube video available, but I haven't found a solution yet.

After further research, I discovered that the issue might be related to an incompatibility between the THX Spatial Audio App and my operating system (Windows 7). The app window is completely grey with no settings or tabs, but Windows itself detects the 'THX Spatial-Synapse'.

I've also tried contacting Razer support, but they haven't been able to provide a solution yet. As I'm unable to return this headset due to Covid policy at my local computer store, I'm hoping that someone in the community can help me understand if this is a software bug or an OS incompatibility issue.

If you're experiencing similar issues with your Razer Kraken headset, please share your experiences and any solutions you may have found. I believe that understanding these issues will help others who are facing the same problems.

In conclusion, it's essential to be aware of the limitations of your Razer Kraken headset, especially if you're using an older model. If you're experiencing issues with your right side not producing sound or greyed-out options on your Synapse 3 software, it might be related to a software compatibility issue rather than a hardware problem. I hope that this article will help others who are facing similar frustrations and provide some insight into the potential solutions for these issues.

Razer kraken headset right side not working